Posted tagged ‘Windows’

New Laptop

September 13, 2018

Well on Tuesday my new laptop arrived from HP. Ordered on Sept. 1, arrives on Sept. 11. I requested priority shipping. The website said 2-4 days for extra $40. I hate to think what regular, non-priority shipping was like.

The laptop is an HP Spectre series with 15″ screen, 8Gb of Memory and 500Gb Solid State drive. Old computer was also HP but with 13″ screen. I still get my employee purchase discount which is about $250 off the price.

So it arrived by FedEx. I had to sign for it which was to be expected. After all, the box says “Intel Inside” which translates into English as “Steal Me”. They tried to deliver on Monday, but no one home. I told the driver that you said it was going be delivered on Tuesday so I wasn’t going to be home all day Monday. Driver tried to deliver during the 1.5 hour that I was out.

So the laptop has 2 USB-C ports, 1 USB-A port (the old fashioned kind) and a HDMI port to connect an auxiliary monitor. Also, it has headphone port and power connector.

I’ve been setting it up over the past few days. Took over an hour for the first boot and load of Windows 10. I had considered buying a Mac, but decided that it would have cost me over $1000 more to get a Mac laptop similarly configured.

First steps were to download the Dropbox app and login and find my files that were stored in the cloud. Then loaded Chrome browser from Google. Logged into Google and magically all of my web shortcuts reappeared. I was impressed.

Then logged in to Microsoft and downloaded MS Office. I have subscription to MS Office, so no additional fees.

Next, I was looking for a PDF editor. First try was PDF Suite. They added a couple of other utilities that I thought might be useful, but when I tried to load them. Loader says “Virus Detected”. Not good. The loaded the PDF editor. That didn’t go well either. App locks the file and prevents my ability to change file name. Support person argues no viruses. I tell her if Windows says virus on my computer, then it doesn’t get installed, PERIOD.

Call support and tell them I want money back. She tries to get my to take 50% discount. No dice, I tell her. I want 100% back. I stood firm and said I want 100% back. Eventually I got my way. Received email confirming refund. Will need to check credit card account to see if the refund was really done.

I found another PDF App called PDF Pro 10. Works much better. Two major things that I do with this app. First is to reorient pages from portrait to landscape. Second is to delete pages that I really don’t need to save.

Next step is to get copy of NoteWorthy. This is an app for editing sheet music. I have been using this for about 8 years. Email to support with license info. They immediately sent me a link to download the app. No muss, no fuss, no money. Happy customer. For anyone that does any work with sheet music, this is a great app.

Next step was to install drivers for audio interface that I use at MA Grand Chapter OES and the Mixcraft recording app. All set for next May.

Final step was to download HP software to connect to my HP printer. This allows me to scan files directly to my laptop. Connect to HP support site. No fee.

BSOD Final Chapter

September 1, 2018

Well, I received the recovery thumb drive from HP. I managed to boot the drive okay. But only got 20% into the recovery before the process came to a halt with a fatal error.

Called HP support. Support guy said would have to ship the laptop to repair center for repair. Estimated cost was going to be about $400. My guess that it’s the hard drive.

I told him I would get back to him on repair. I figured that for not much more than $400 I could get a new laptop that was better, faster, cheaper. (Well, maybe not cheaper).

Looked at Mac’s but would cost at least double what a comparable Windows laptop would cost.

Ships tomorrow. I’ll post pictures when I receive it.

TTFN,

Joe

BSOD Update

August 30, 2018

Still dead but making progress. I talked to nice fellow in India this afternoon about the problem. He was very helpful. He walked me through running diagnostics.

So the hard drive and memory are fine. He offered the link for downloading the recovery disk. I told him that wouldn’t work because I had no other computer (other than my iPad) to create the thumb drive.

So he ordered up a recovery thumb drive for me. Shipped out via FedEx this afternoon. I should receive tomorrow afternoon. He was nice enough to waive the fee (about $50). I had told him that I was a retired HP employee. Maybe that helped.

Unfortunately, I will end up scratching my hard drive. Not to worry, 95% of my files are stored in the cloud (Dropbox, Google Drive, etc.). I will have to reinstall a bunch of apps that I use, but that’s easy.

Should be a reminder to everyone. Do your backups.

TTFN