Posted tagged ‘Costco’

Firmware

August 29, 2020

It sucks getting old. Over the past few years I have been experiencing hearing loss. Right now I am working on my second set of hearing aids that I bought at Costco back in January.

My particular hearing aids have a feature whereby one can connect to your TV to pipe the audio directly to one’s hearing aids. It does this by way of an audio streamer device that connects to the audio output of our TV.

So what exactly is “Firmware”? Here’s the def from Wikipedia:

In computing, firmware is a specific class of computer software that provides the low-level control for a device’s specific. Firmware can either provide a standardized operating environment for more complex device software hardware-independence), or, for less complex devices, act as the device’s complete, performing all control, monitoring and data manipulation functions. Typical examples of devices containing firmware are embedded systems, consumer appliances, computers, computer peripherals, and others. Almost all electronic devices beyond the simplest contain some firmware.

My hearing aids also have Blue Tooth capability which allows me to control them with my iPhone. So I can adjust the volume or bass/treble with the ReSound app.

So what does this have to do with firmware? Yesterday, I had to visit the folks at the hearing aid dept. at Costco. My complaint was the I couldn’t connect to the audio streamer. Sometimes I could, but mostly not.

So I explained the problem with the technician, she took my hearing aids and started working on the problem. First thing that she had to do was to update the firmware on the hearing aids. So who knew that hearing aids have firmware? Not me.

So many devices that we use everyday operate with firmware. Generally, there is never a need to update the FW. But in this case, the FW can be updated by the hearing aid technician. So that’s where my problem started. The update failed. That means that she has to ship the hearing aids back to the factory to get fixed. 🙁

So that means I need to wait for 7-10 days to get my hearing aids back and hopefully working. Luckily, I still have my old hearing aids that still manage to work. It’s just that the old devices can’t connect to the TV audio. 🙁🙁🙁

One last thing. I don’t want to sound negative about Costco. I have nothing but praise for their support. The people at the Costco (in Torrance, CA) are the best. Good prices and great support.