Kaiser Permanente

Warning – Rant ahead

So last week I send an email to my Personal Care Doc at Kaiser. (For folks who don’t live in CA, Kaiser is a large HMO in CA). My request was for my doctor to help me get in touch with the Kaiser Sleep Study people in Bellflower, CA.

You see I have sleep apnea and I use a BiPAP to help me sleep. Last week my BiPAP died. Without my BiPAP I don’t sleep so well. I means that I wake up a lot during the night. It makes me just a tad bit grumpy.

So my Doctor (generally a good guy) gives me a phone number and tells me since I did a sleep study two years ago that they should replace it without any problem.

Okay, so far so good. So this morning, I call the number. I get a recording. Recording says “This phone number is no longer in use. Call 562-xxx-yyyy.

Okay I can handle that. I call the new number and punch the appropriate buttons. 1 for English, 2 for Espanol, etc. So in english, I get the message “Mailbox Full, for assistance stay on the line, blah, blah, blah”

So I am getting even more grumpy. Mailbox Full? Are you kidding me? Has anyone at Kaiser have any clue about customer service? No apparently not. By the way, staying on the line just gets into a loop repeating the message.

Here’s the good news. We are coming up on October which means that I can change health plans. I am oh so close to just logging into Amazon and buying a new BiPAP from them. All I want is a good night’s sleep. Is that too much to ask?

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One Comment on “Kaiser Permanente”


  1. Joe, the Bellflower Kaiser nearly cost my friend his life. They made so many errors – months of delay for his cancer then now he is left with damaged body due to over radiation. A nightmare for him and his family.


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